Contact
We’d love to hear from you. Whether you have a question about an order, a product, or a made-to-order request, simply send us a message below and we’ll get back to you as soon as possible.
Before you send
- Please select a Reason in the form so we can reply faster.
- If your message is about an order, include your order number.
- Typical response time: 24–48 business hours.
Send us a message
We’ll reply by email. Please don’t include sensitive payment details in your message.
Contact details
Support:
support@roselondon.uk
Custom Orders / Sales:
sales@roselondon.uk
Tip: For made-to-order requests, please mention the product type, size, colour preference, and any deadline (if you have one).
Made-to-order / personalised items
We accept custom orders (colour/size/style). Share your idea and we’ll confirm availability, timeline, and pricing.
Returns & Refunds
If your message is about a return or refund, please include your order number and photos (if there’s an issue). We’ll guide you through the next steps.